Easy Returns/Exchanges

Return Window

We accept returns within 30 days of the delivery date. Items received after 30 days of delivery will not be accepted.

Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Unworn and unwashed
• All original tags still attached
• Returned within 30 days of the delivery date
• In the same condition as received — no signs of wear, odor, damage, or alteration

Items that do not meet these conditions will not be accepted and will be returned to the sender at their expense.

Sale Items

Sale items are eligible for store credit only — no refunds. Items marked as final sale (typically heavily discounted items) are not eligible for return, exchange, or store credit of any kind.

If you are unsure whether your item qualifies as final sale, please check the product listing or contact us before purchasing.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note: original shipping charges are non-refundable. Your refund will reflect the item total only, minus the original shipping cost.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit. IKON Kollective does not provide prepaid return labels.

How to Initiate a Return

To start a return, contact us at the email below with your order number and reason for return. Once approved, we will provide return instructions and the address to send your item.

Please do not send items back without first contacting us — unapproved returns will not be processed.

Damaged, Incorrect, or Missing Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will make it right at no cost to you.

If your tracking shows delivered but you have not received your package, you must report it within 4 days of the marked delivery date. Reports submitted after 4 days will not be eligible for a replacement or refund. Please contact us with your order number and we will work with the carrier to investigate the claim.

Contact Us

Questions about your return? Reach out to us at: info@ikonkollective.com

IKON Kollective

Website: ikonkollective.com

info@ikonkollective.com